Retail is one of the most dynamic industries when it comes to high-volume hiring, often driven by seasonal demand spikes, such as the holiday shopping season or back-to-school periods. Retailers face ongoing challenges in managing high turnover rates, ensuring quick onboarding processes, and maintaining a pool of ready-to-hire candidates.
The need to fill positions swiftly, sometimes within hours of a vacancy, has driven many companies to adopt automation technologies. However, balancing the speed of hiring with the need for a positive candidate experience remains a challenge. Retail companies must also contend with the rise of e-commerce, which has led to a surge in warehouse and logistics-related hiring.
163
Overall, Retail organizations had an average score of 163, the highest average in our 2025 report, coming in at number one out of the 5 industries
54%
54% of Retail companies ranked Advanced or Transformational on the High-Volume Hiring Maturity Matrix
13%
13% of Retail companies allowed a job seeker to apply for a job entirely within the chatbot
22%
22% of companies allowed candidates to upload a resume in the chatbot to help find the best job opportunities
Here are some examples of the roles we’re seeing Retail businesses focus on and improve the most by leveraging high-volume-hiring techniques:
Often needed during peak shopping seasons, these roles involve assisting customers, managing store inventory, and processing sales.
Responsible for handling customer transactions, these roles are vital during busy shopping periods like holidays and sales events.
These employees manage inventory, restock shelves, and ensure that products are properly displayed.
Supporting e-commerce growth, these workers handle the storage, packing, and shipping of products.
These roles address customer inquiries and complaints, especially during peak times when consumer demand spikes.
With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIS easily integrates existing HR tech to create a holistic infrastructure.
