40% of all companies had a chatbot to engage candidates and provide custom job and content recommendations based on experience, past job titles, and location
Automation has revolutionized high-volume hiring through tools like AI-driven resume screening, chatbots, and self-scheduling systems, enabling companies to process large numbers of applications efficiently while reducing time-to-hire and improving candidate satisfaction. These solutions are particularly crucial in fast-paced industries, where automating repetitive tasks helps organizations quickly identify and engage qualified candidates before competitors can reach them.
Efficiency gains from automation extend beyond time to hire improvements. AI-driven technology optimizes the entire recruitment process, reducing candidate drop-off rates and enabling personalized communication at scale, particularly during critical stages like application submission and interview scheduling. Automation also enables organizations to deliver more personalized candidate experiences at scale, ensuring each applicant receives timely updates. Follow up automated messages to schedule interviews and invite candidates to take assessments happened most often in Retail and Hospitality & Travel companies.
95% of companies provided at least some kind of automated notification (SMS or email) that an application is complete and has been received
32% of companies allowed a job seeker to complete an application without creating a username and password
In industries that are trying to attract and retain large numbers of frontline staff and associates, career sites and application processes must be mobile optimized to capture and convert job seekers into applicants. The audit also found 65% of companies had no navigation to return to the career site once an application was started.
For industries where skills, customer service, and reliability are key to safety and memorable customer experiences, assessments and screening can help recruiters and hiring managers to focus on the best applicants and fill roles faster. 91% of companies that used automated screening or assessments were in Retail, Hospitality, or Transportation.
1 out of 5 companies offered automated screening during the job search or application process
24% of companies screened candidates by asking qualifying questions before a job seeker filled out an application
Store managers, team leaders, and recruiters who specialize in hiring frontline and hourly workers often face challenges of candidates not showing up for interviews or their first day of work, or taking a job with another company before teams are able to respond to applications. Only 7% of companies had an advanced chatbot that engages, screens, and schedules an interview with candidates.
The audit revealed a stark difference between companies that use automated communication tools and those that rely on manual follow-ups. Companies employing automation were able to acknowledge candidate applications within minutes, often through personalized email, sms messages or chatbot responses. This immediate engagement significantly improves candidate satisfaction and retention in the hiring funnel.
For companies in the "Advanced" and "Transformational" categories, their investment in automated interview scheduling tools is likely to reduce time-to-interview by up to 50%, and reduce no-shows
With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIS easily integrates existing HR tech to create a holistic infrastructure.
