The Hospitality & Travel industry includes hotels, restaurants, entertainment venues, and airlines, and it is particularly susceptible to fluctuating staffing needs. High turnover and a constant demand for flexible staffing solutions make high-volume hiring a persistent challenge. Additionally, the industry’s reliance on delivering exceptional customer experiences means that positive candidate experiences during the hiring process is critical.
Companies must ensure that they are not only filling vacancies quickly but also attracting talent that aligns with their brand values and service standards, while maintaining a steady flow of skilled workers during periods of high demand, such as holiday travel and major events. Technology adoption in Hospitality has been slower compared to retail, but the trend is shifting, with more companies turning to automation to streamline their recruitment processes.
160
Hospitality & Travel companies scored 160 on average, the second highest average score among all 5 industries in the 2025 audit
58%
58% of companies received a maturity ranking of Developing
3
Three of the highest scores and rankings in this year’s audit are in the Hospitality & Travel sector
59%
59% of companies had a chatbot on their career site, but only 1/3 of those companies allowed the chatbot to schedule interviews
Here are some examples of the roles we’re seeing Hospitality and Travel businesses focus on and improve the most by leveraging high-volume-hiring techniques:
Responsible for maintaining cleanliness and order in hotels, resorts, and other lodging facilities, these roles are often in high demand during vacation seasons.
Restaurants, bars, and event venues frequently need additional staff to manage service during peak dining hours and holiday seasons.
Working in hotels and other lodging establishments, these employees handle check-ins, reservations, and guest inquiries.
Behind-the-scenes roles that support restaurants, hotels, and event catering services.
Temporary or seasonal workers who help run events, conferences, and banquets.
Airlines often need to hire large numbers of flight attendants, particularly during travel booms or when expanding routes to ensure in-flight passenger safety and service.
These employees are responsible for loading, unloading, and transporting luggage to and from airplanes — a critical role in maintaining efficient airport operations.
Working at airline check-in counters, gates, and call centers, these agents assist passengers with bookings, inquiries, and resolving travel-related issues.
Ground crew staff handle various operational tasks, such as guiding aircraft, fueling, and aircraft cleaning, ensuring smooth airport and flight operations.
With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIS easily integrates existing HR tech to create a holistic infrastructure.
