State of High-Volume
Hiring
2025 Benchmarks Report

‍Today’s labor market has made it increasingly difficult for businesses to attract, engage, and convert top talent. For industries with high-volume hiring needs, these challenges have become massive hurdles that hinder hiring efforts and deliver a negative candidate experience.

In high-volume hiring, candidate experiences directly influence the success of recruitment efforts — meaning it’s all too easy to lose a potential candidate to the competition. With an overwhelming volume of applicants to screen for numerous open roles across a department or across the country, TA teams and hiring managers are searching for solutions to improve efficiencies and meet talent demands quickly.

These challenges lay the foundation for a fractured hiring process that leaves candidates in the dark, hiring managers overwhelmed, critical roles empty, and business growth at a stand still.

To better understand the current high-volume hiring landscape, Phenom audited 101 companies across five key industries: Retail, Hospitality & Travel, Healthcare & Pharmaceuticals, Manufacturing, and Transportation & Distribution.

This comprehensive report offers an in-depth analysis of the use of AI and automation technology to hire frontline, hourly, and seasonal roles, as well as actionable insights, industry benchmarks, and recommendations for all organizations to improve. It also explores the impact of AI and automation in modernizing recruitment efforts, reducing friction in the hiring process, attracting higher-quality talent, and ultimately achieving greater operational efficiency.

Although we found many companies are beginning to adopt and implement time-saving technology to attract, engage, and hire best-fit candidates quickly, there are numerous opportunities for improvement.

By reviewing the trends in this report, TA teams can gain valuable insights to transform the way they fill high-volume roles and set their organizations up for operational success, and successfully meet business goals.

What is high-volume hiring?

High-volume hiring is the process of engaging and converting a large quantity of candidates for open roles in a short period of time. This can apply to all industries that experience rapid hiring cycles or high turnover and need to fill positions quickly — whether an organization is hiring for seasonal roles, such as short-term winter holiday or summer jobs for retail and distribution supply chains, or if it’s perpetually hiring for high-churn positions like patient care, support staff and nursing for Healthcare organizations.

Why is high-volume hiring important?

It is vital to the operational success of industries that rely on large workforces to meet fluctuating demand, such as Hospitality, Retail, and Manufacturing. Companies that fail to optimize their high-volume hiring processes risk missing goals, increased operational costs, lower employee engagement, and a reduced ability to meet market demands. By automating critical aspects of high-volume hiring, companies can significantly reduce the time and cost associated with bringing new employees onboard while delivering an engaging candidate experience that’s powered by intelligent hiring technologies.

METHODOLOGYOverall AnalysisRecommendationsHigh-Volume Hiring with Phenom

Retail

Hospitality
& Travel

Healthcare & Pharamaceuticals

Manufacturing

Transportation
& Distribution

About Phenom

With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIS easily integrates existing HR tech to create a holistic infrastructure.

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